Associate Vice President, Credit Services Performance Management & Work Optimization

The Company is seeking an Associate Vice President to lead performance management and work optimization for credit services operations. The role oversees process performance, staffing and workload alignment, service-level delivery, operational risk controls, business continuity, and audit readiness. Responsibilities include strengthening stakeholder relationships, improving customer satisfaction, managing process migrations, and driving standardization, simplification, and transformation across lending documentation operations. The successful candidate will also guide managers, develop and motivate teams, support recruitment and training, and ensure procedures and controls are consistently applied. Candidates should have 10 or more years of relevant experience, including at least five years of hands-on corporate credit operations experience covering pre- and post-approval processes. A graduate or postgraduate qualification in commerce, finance, or business is required, along with strong knowledge of credit products, banking products and securities, accounting, and middle- or back-office operations. The role calls for proven leadership, coaching, problem-solving, planning, prioritization, and data-analysis skills, as well as the ability to manage change and operational risk. Fluency in English, strong written and verbal communication, and effective relationship-building and negotiation skills are also required.