Vice President, Operations Greater Charlotte, NC Area

Pay Grade: 18

Salary: $155,000 - $165,000

Other Forms of Compensation: Bonus Eligible

With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence.

With four distinct operating companies – Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry’s future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions.

Job Summary:

Working as the VP of Operations you will be responsible for ensuring that assigned business operations are efficient and effective. You will ensure that the proper management of resources, distribution of services to customers, and analyses of systems are conducted.

Key Responsibilities:

Meets commitment to results for all areas of responsibilities. Including but not limited to: Client Retention and Satisfaction, Financial Performance and Requirements, Regulatory Compliance, Purchasing Requirements, Culinary Programs and Standards, Human Resources Management, Retail and Marketing Programs

Directs business to achieve high performance as measured by the company scorecard

Successfully builds relationships at all levels of the organizations

Identifies client's needs

Communicates account progress and new Company programs to client

Conducts and/or monitors customer, client and associate satisfaction surveys

Visits clients and facilities regularly

Delivers the corporate communications and priorities to both the region team members and clients

Builds an effective and results achieving team within the region

Communicates effectively with all team members

Ensures that all direct reports take specific action to correct issues at client units that do not attain corporate levels of satisfaction

Develops and monitors realistic and accurate budget and forecasts.

Ensures that the Region is meeting financial performance and client forecasts

Participates in the sales process by working with pre-proposal site survey team, aiding in presentations, aiding in negotiation and approving of final contact

Ensures that Operations Team members are performing their responsibilities effectively

Ensures that audits are conducted at all facilities including but not limited to: Financial and Contractual, Sanitation and Food Safety, and Human Resources Yearly audits

Preferred Qualifications:

Bachelor’s degree is preferred, or equivalent professional experience

12-15 years upscale food service experience, including 10 years at the management level and five to seven years’ experience of multi-unit management

Experience in personnel management including hiring, supervision, evaluation and succession planning

Ability to multi-task as well as stay on task and concentrate with constant interruptions

Must be able to make business decisions based on financial reports and similar facts

Must be knowledgeable on HACCP controls along with proper storage and use of food

Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint

ServSafe or Department of Health certification a plus

Must be able to read and interpret business records and statistical reports

Must be able to analyze and interpret policies established by administrators

Apply to CCL today!

CCL is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at CCL are offered many fantastic benefits.

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis.

CCL maintains a drug-free workplace.

Req ID: 1583574

CCL Hospitality Group

Laura Nahavandi

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