Interim Head of Corporate Services Service Centre

The Company is seeking a Head of Corporate Services Service Centre to lead the delivery and continuous improvement of integrated services for staff and students. The role will drive service transformation, channel integration, self-service, and automation, while building a seamless, customer-focused experience across service areas. Responsibilities include establishing service management frameworks, strengthening governance and risk controls, overseeing assurance activities, and using data to improve service quality and operational performance. The successful candidate will also build service design capability and collaborate with leaders and stakeholders to align services with organizational priorities. Candidates should bring significant experience leading complex service transformations, including operating model redesign, service integration, digital enablement, and continuous improvement. They should understand employee and student experiences and be able to design simple, accessible, customer-centric services. Expertise in service design, governance, performance measurement, self-service, knowledge management, and automation is required, along with experience implementing and optimizing digital workflow and service management platforms. Strong leadership, communication, change management, and stakeholder relationship skills are essential; relevant qualifications or an equivalent combination of education and professional expertise are expected.