Vice President of Surgical Services Greater Chattanooga, TN Area

Job Summary:

• Provides leadership to ensure alignment of Surgical Services with Erlanger's mission, vision, values and strategic imperatives.
• In partnership with key stakeholders, develops and maintains the Surgical Services strategic plan in alignment with Erlanger's strategic plan
• Identifies short and long-term goals in support of achievement of the Surgical Services strategic plan
• Develop specific tactics in support of achieving short and long term goals.
• Is accountable for Surgical Services' capital and annual operating budgets.
• Is accountable for maintaining Surgical Services productivity and operational budgets, reporting variances, and developing tactics for returning to budget where indicated.
• Fostering an environment of teamwork, collaboration and mutual trust among team members, physicians, administration and across specialties, services, and departments
• Ensure compliance with all applicable federal, state, local regulations, EH policies and procedures.
• Ensure service line quality in alignment with national quality standards including best demonstrated practice. (Clinical outcomes, credentialing/privileging, processes, services, customer/patient satisfaction).
• Leads a continuous quality improvement process focusing on systems and process improvement.
• Develops, enhances, and implements policies and procedures that will improve the overall safety, quality, operations and efficiency for Surgical Services
• Promotes and supports our academic partners, including our strong affiliation with UT College of Medicine Chattanooga.
• Promotes a high reliability culture; fosters a success-oriented, accountable environment
• Motivates and leads a high-performing leadership team; attracts, recruits and retains high performing leaders; provides mentoring as a cornerstone to the management development program and succession planning
• Effectively partners and/or represents the health system with team members, across departments, across service lines, and with customers, patients, physicians, business partners and other external constituencies
• Effectively interacts with senior leaders of the Erlanger.

Current Areas of Accountability:

Responsible for the leadership and integration of all Erlanger Surgical Services either through a collaborative relationship or direct operational oversight. Responsibility and span of control are subject to changed based on organizational needs.

Areas of responsibility include, but are not limited to:

• BEH Surgical Services
• Orthopedic Center of Excellence Operating Room
• Elective Orthopedic inpatient unit (CW6 - Matrix)
• Cardiac Surgery Operating room (Matrix)
• Miller Eye Surgery Center
• Plaza Surgery Center including Inpatient GI
• Children's surgical Services
• Western Carolina Surgical Services (OR, GI, Central Sterile, Day Surgery)
• Central Sterile
• Anesthesia Services
• Optimization Clinic
• Day Surgery Units
• Surgical Services Business Office
• Surgical Services Billing Office
• Surgical Services Education
• Surgical Services Scheduling
• Surgical Service Transport
• Surgical Services Environmental Services
• Erlanger Extended Recovery Unit

Service Line Specific Performance Metrics:

• Market share growth in targeted service lines
• Surgery specific Net revenue and volume
• Contribution and EBDITA Margins (Service Line P&Ls)
• Quality & Process Indicator (KPIs/Score Card)
• Team Member satisfaction - Press Ganey
• Provider Satisfaction - Press Ganey
• Patient Satisfaction - Press Ganey
• Surgery Specific Operational metrics including, but not limited to block utilization, capacity management, on time starts, turn over time

Education:

Required:

• Bachelor's degree in Nursing, Business, Healthcare Management or directly related area.
• Master's degree in Business, Healthcare Management or directly related area (permissible to complete master's degree within three to five years of employment if not held at the point of hire).

Preferred:

• N/A

Experience:

Required:

• At least five years of progressive leadership experience. complex health care system
• Experienced collaborator with multiple clinical disciplines to improve patient safety, quality, and excellence
• Proven surgical services leadership skills driving safety, quality, satisfaction, efficiency, and accountability
• Demonstrated success in developing positive customer relationships including across departments, service lines and providers.
• Thorough knowledge and understanding of current trends in health care delivery including the development of alternative delivery systems, performance improvement and quality clinical programs.
• Extensive experience in developing and executing budgets, policy and procedures.

Preferred:

• Demonstrated leadership experience within Surgical Services at an Academic Health System. Experience working with non-profit entities to include board and leadership roles.
• Experience working in an organization with multiple surgical locations & facilities.
• Experience working in a Trauma Center

Position Requirement(s): License/Certification/Registration

Required:

The Nurse Licensure Compact will not change how to obtain or renew a Tennessee license. However, the Tennessee nursing license will be a single state license for Tennessee Residents or non-compact state residents. Tennessee licensure or multistate licensure from a compact state must be obtained within three months of hire for non-Tennessee residents.

Preferred:

• Registered Nurse licensed to practice nursing in the State of Tennessee
• CNOR certification

Department Summary:

• Ability to create an environment of respect, dignity and entrepreneurial spirit while constantly promoting Erlanger's mission, vision and values.
• Visionary commitment to excellence, innovation and growth.
• Ability to lead, inspire and motivate others
• Strong analytical skills interpreting a strategic vision into a simplified operational model.
• Strong decision-making skills; exhibits sound and accurate judgment
• Supports and facilitates an interdisciplinary team approach to the delivery of care.
• Forges strong physician/management relations; ability to engage physicians
• Self-starter, results-oriented
• High tolerance of complex, ambiguous, and ever-shifting environment
• Effective communicator with excellent interpersonal and communication skills;
• Ability to effectively implement change
• Ability to draw sound business conclusions from complex and diverse information
• Has attitude of planning, prioritization and fiduciary allocation of resources.
• Ability to effectively delegate and hold individuals/teams accountable
• Collaborative and flexible style with a strong service mentality
• Strong financial and operational acumen.