Chief Operating Officer (COO)

The Company is seeking a Chief Operating Officer to integrate and execute its insurance strategy, ensuring capabilities, investments, and operations work as one coordinated business. The role will define the target operating model and capability roadmap, prioritize strategic investments, and lead the transition from legacy systems to a modern insurance platform. Responsibilities include simplifying customer and operational processes, guiding data and AI initiatives, managing strategic vendors, and coordinating delivery across business, technology, finance, and other functions. The COO will establish measurable benefits, hold capability owners accountable for outcomes, and provide executive leadership with integrated reporting on progress, value, and risk. Candidates should have a bachelor’s degree in commerce, business, operations, finance, actuarial science, engineering, or a related field; a relevant master’s degree is preferred. Applicants should bring at least 15 years of experience in operations, business management, financial services, or a related area, including four to five years in senior leadership with accountability for large-scale delivery. Experience leading operating-model redesign or a major platform transition in a complex, regulated organization, influencing across functions, and managing strategic vendor relationships is required. Insurance or bancassurance experience and familiarity with relevant regulatory requirements are advantageous. Strong strategic, commercial, financial, change leadership, stakeholder management, governance, and risk skills are essential.