Interim Head of CRM & Insights

The Company is seeking a Head of CRM & Insights to take ownership of a large-scale CRM environment and lead improvements following a major system migration. Responsibilities include designing and enhancing workflows, automation, and business processes; managing integrations with third-party platforms; and maintaining reliable data flows and data quality. The role also leads CRM and Insights teams, overseeing solution design, testing, change and release management, user training, stakeholder engagement, and adoption across fundraising and marketing. Candidates should have extensive hands-on experience with Microsoft Dynamics 365, particularly its Sales and Customer Service modules, and a track record managing enterprise-scale systems with complex integrations and large data volumes. Strong technical expertise in workflows, automation, system architecture, and data management is required. Experience leading CRM teams, managing stakeholders, and improving user adoption after a migration is also essential. Familiarity with fundraising and engagement platforms, automation tools, data platforms, or business intelligence tools is an advantage.