Chief Client Officer (CCO)

The Company is seeking a Chief Client Officer to lead the operations that connect pre-sales, consulting, data delivery, and post-sales client success. The role is accountable for reliable, high-quality delivery and an exceptional client experience from onboarding through renewal and expansion, while improving performance, efficiency, and client outcomes through clear metrics and operating standards. The Chief Client Officer will partner with commercial, product, technology, and compliance leaders on deal strategy, data quality, innovation, and the use of AI and automation. As a member of the executive leadership team, this leader will develop senior talent, guide a multi-function organization, and contribute to company strategy. Candidates should have 15 or more years of experience leading client services, delivery, or client operations, including executive or senior leadership experience shaping strategy. They should bring a record of managing complex cross-functional operations, delivering data at scale, improving reliability and quality, and building client experiences that support retention and growth. Hands-on experience across pre-sales and delivery, leading leaders across multiple functions, and guiding organizations through growth and change is required. Strong executive communication skills, experience presenting to senior leadership and boards, and a demonstrated commitment to using process improvement, AI, and automation to improve delivery are also essential.