Head of Operations

The Company is seeking a Head of Operations to lead a consistent, scalable operating model across a growing multi-site business. Responsibilities include overseeing new-site openings from readiness through launch, setting standards and KPIs, and holding regional and site managers accountable for performance. The role also covers staffing and labour efficiency, health and safety, compliance, member experience, complaint resolution, and site performance across membership, retention, and profitability. The successful candidate will manage budgets, use data to identify and address underperformance, and assess the operational readiness and targets of new sites. Candidates should have proven multi-site operations leadership experience, ideally in quick-service restaurants, pubs, or another high-volume hospitality environment; fitness experience is not required. Strong people-management and delegation skills are essential, along with the ability to maintain consistent standards across a growing estate. The role calls for confidence managing fast-paced openings, young teams, staff turnover, and customer feedback. Applicants should be organized, motivated, commercially minded, and composed under pressure, with the ability to drive results through others.