Vice President of Tax, Fee & Administration

The Company is in search of a Vice President of Tax, Fee, and Administration Operations. The successful candidate will be responsible for leading a multi-million-dollar business unit with a strong focus on service delivery, revenue, margin, productivity, and scalable growth. This role demands a seasoned executive with a proven track record in managing large-scale operations, driving operational efficiency, and process improvement. While experience in tax and fee administration or government technology is valued, the primary focus is on the candidate's ability to demonstrate P&L accountability and deliver results in a technology-enabled or data-driven environment. Key responsibilities for the Vice President of TFA Operations include full P&L responsibility, managing a team of approximately 155 employees, and ensuring the business unit meets its growth and profitability targets. The ideal candidate will have a minimum of 10 years' of progressive leadership experience, be adept at standardizing processes, building management systems, and improving throughput and quality. Strong leadership, communication, and stakeholder-management skills are essential, as is the ability to drive change in established organizations without disrupting client service. The role also requires executive-level client credibility, particularly in the context of the company's government agency clientele. The candidate should be a strategic thinker, capable of translating business strategy into clear operating metrics and management practices, and be committed to the core values of the company, which include delivering excellence, fostering relationships, and being authentic and humble.