Associate Vice President, Front-Office Software Trading Support Engineer Specialist Greater Boston, MA Area + 1 more

The Company is seeking a Dedicated Client Product Support Specialist with a strong background in Front-Office Trading and Buy-Side experience. The successful candidate will be responsible for supporting the post-go-live phase of the investment management solution implementation, including defining client requirements, configuring the application to meet business and technical needs, training users, testing workflows, and issue resolution. A minimum of 3 years' hands-on experience in the financial industry, particularly in the implementation or support of Front, Middle, or Back Office Investment Management systems, is required. The role demands a technically savvy individual with a solid understanding of multi-tier technical architectures, relational database structures, SQL, FIX, and reporting tools. The ideal candidate will have a strong record of customer service, be customer-driven, and possess excellent time management, problem-solving, and analytical skills. Candidates for this role at The Company should hold a 4-year degree in a business or technical field, with an advanced degree or industry certification such as the CFA being a strong plus. The position requires the ability to travel to client sites and work effectively both on-site and remotely. The Dedicated Client Resource will be expected to have a substantive understanding of fixed income, equity financial instruments, and investment management or wealth management workflows, including derivatives and FX instruments. The role is pivotal in contributing to the quality of the software by communicating defects, supporting the resolution process, and identifying areas for improvement. The candidate must be adept at building effective relationships, influencing key decision-makers, and be focused on providing a high quality of service to the customer.

Hiring Company

State Street