Vice President, Quality Assurance Manager, Service Review Unit Greater Columbus, OH Area + 1 more

The Company is seeking a Quality Assurance Manager to lead its quality program, with a focus on high-volume, time-sensitive transactions. The successful candidate will be responsible for defining and executing a scalable quality strategy, establishing governance routines, and leading standardization practices to ensure consistent error identification. This role requires the use of macro analytics to identify trends, reduce defects, and drive closed-loop remediation across training, technology, and processes. The Quality Assurance Manager will also be tasked with overseeing daily quality activities, staying current on regulatory and compliance standards, and driving a culture of continuous improvement. Applicants must have a minimum of 10 years' of relevant financial services experience, with at least 5 years' in a leadership role. Mandatory qualifications include a strong background in quality, risk, and controls, as well as the ability to influence stakeholders and drive outcomes. The role demands a leader who can manage a distributed team, lead large-scale projects, and ensure policy adherence in a regulated environment. Preferred qualifications include experience in AI/automation initiatives and a proactive, goal-oriented approach. The candidate should be adept at using a range of technical tools, including the Microsoft Office Suite, and have a Bachelor's degree or equivalent work experience, with an advanced degree being preferred.

Hiring Company

Morgan Stanley