Vice President, SmartSimple Client Experience Remote (anywhere in United States) + 1 more

The Company is seeking a Vice President to take ownership of the client experience, with a focus on professional services, support, and client success. The successful candidate will be a dedicated, product-aligned leader, responsible for the end-to-end client journey. This includes leading the delivery quality, methodology, and outcomes of professional services, managing the partner capacity model, and owning pricing models and new-service packaging. The role also involves leading a shift to a consultative delivery model and unifying the three client-facing functions into a coherent client journey. The ideal candidate will have over 10 years' experience in leading professional services and support functions, with a strong background in client success, and a proven track record in building or turning around consultative delivery models for technical, platform-based products. Applicants for the Vice President position at the company should possess a strategic mindset, be adept at performance advancement, and have a strong background in change management. The role requires a leader who can make decisions that balance commercial and delivery considerations and is capable of coaching and developing a team to ensure high client outcomes. Experience in managing complex partner or channel relationships, particularly in the nonprofit or grants technology sector, is strongly preferred. The candidate must be legally eligible to work in the United States or Canada and should be prepared to bring a high level of autonomy, responsibility, and a commitment to innovation and real-world impact to the role.

Hiring Company

Foundant + smartsimple