Senior Vice President of Client Relationships

The Company is seeking a Senior Vice President of Client Relationships to provide executive leadership for client relationships, engagement lifecycles, and account management. The role oversees client engagements from onboarding through delivery, issue resolution, contract completion, and renewal, while ensuring commitments are met and client satisfaction and retention are strengthened. Responsibilities include leading and developing the Client Partner team, establishing operating standards and performance measures, and overseeing contract governance, billing, and account health. The SVP will also manage escalations, identify renewal and account-growth opportunities, and coordinate with internal teams to improve service delivery and client outcomes. Candidates should bring executive-level experience in client relationship management, account leadership, and team development. The role calls for strong skills in contract and financial oversight, renewal planning, risk management, and resolving complex client issues. Applicants should be able to establish performance metrics and governance processes, use client feedback and account-health data to guide improvements, and communicate effectively with senior leaders. Success also requires strong cross-functional collaboration and the ability to identify opportunities to retain and grow client accounts.