Vice President of Program Partnerships Greater Boston, MA Area + 4 more

Vice President of Program Partnership

The Vice President of Program Partnerships provides executive leadership and strategic oversight of the client partnership, ensuring alignment between client objectives, operational execution, financial performance, and long-term program success. This role oversees Program Partnerships, Operations, Planogram and Floorplan, and Innovation while serving as the primary executive relationship for client leadership.

Through strategic leadership and cross-functional collaboration, this role drives operational efficiency, revenue growth, customer satisfaction, and brand reputation while ensuring financial targets are met and program objectives align with broader organizational goals. The Vice President of Program Partnerships is accountable for business stability, innovation, and sustainable growth while fostering a people-centered culture grounded in servant leadership, collaboration, and a commitment to helping employees grow.

Essential Functions

Provide executive leadership and strategic oversight for the overall client partnership, ensuring alignment between client objectives, program priorities, operational execution, financial performance, and long-term business goals.

Serve as the primary executive relationship for client leadership, building trusted partnerships, maintaining executive-level communication, and aligning stakeholders on strategic initiatives, performance expectations, business priorities, and growth opportunities.

Champion a culture of servant leadership, collaboration, and continuous development, empowering leaders to invest in their teams and helping employees grow.

Oversee performance across all program functions, including Program Partnerships, Operations, Planogram and Floorplan, and Innovation, ensuring consistent execution, cross-functional collaboration, accountability, and achievement of client expectations and established service levels.

Maintain accountability for overall program financial performance, including budgeting, profitability, forecasting, cost management, and resource allocation. Use financial reporting, operational metrics, client feedback, and key performance indicators to evaluate results, inform strategic decisions, and improve business outcomes.

Drive operational excellence, customer satisfaction, and business stability by proactively identifying and resolving barriers, managing escalated issues, anticipating operational, financial, workforce, and client-related risks, and implementing solutions that strengthen service delivery and program continuity.

Lead strategic business planning, program development, and continuous improvement initiatives that strengthen the client partnership, expand service capabilities, improve operational effectiveness, and support sustainable business growth.

Provide executive oversight and strategic direction for innovation, technology, automation, and AI initiatives in partnership with the TruX AI Director of Innovation, as well as merchandising planning and execution in partnership with the Planogram and Floor Plan Director, ensuring alignment with client objectives, quality standards, and evolving business needs.

Partner with the Sr. Director of Program Partnerships and Sr. Director of Operations to align day-to-day program execution, field operations, workforce planning, communication, and service quality with client expectations and overall business objectives.

Lead, coach, and develop senior leaders and associates by establishing clear performance expectations, strengthening leadership effectiveness, supporting succession planning, and fostering a culture of accountability, collaboration, innovation, and continuous improvement.

Communicate program performance, financial results, strategic initiatives, risks, and opportunities to executive leadership and client stakeholders through clear, timely, and actionable reporting. Ensure compliance with company policies, contractual obligations, client requirements, and applicable federal, state, and local laws and regulations.

Qualifications

10+ years of progressive experience in retail, client partnerships, operations leadership, or a related field.

Bachelor’s degree preferred; equivalent relevant experience considered in lieu of a degree.

Demonstrated experience leading complex, multi-functional, large-scale retail operations, and executive-level client relationships.

Proven experience overseeing financial performance, including budgeting, profitability, forecasting, cost management, and resource allocation.

Demonstrated success leading and developing senior leaders, managing cross-functional teams, and driving accountability for operational performance and business outcomes.

Experience developing and executing strategic business plans, managing organizational change, and driving continuous improvement, business growth, and client satisfaction.

Demonstrated ability to assess business risks, maintain operational stability, and use financial data, performance metrics, and client feedback to inform strategic decisions.

Experience with technology adoption, automation, AI, or digital transformation initiatives preferred.

Demonstrated ability to manage competing priorities, resolve complex business challenges, exercise sound judgment, and lead initiatives from strategy through implementation.

Knowledge, Skills, and Abilities

Strong executive leadership, strategic planning, business acumen, and financial management skills, with the ability to align operational execution with long-term business objectives.

Exceptional client relationship management, communication, negotiation, and influencing skills, with the ability to build executive partnerships and navigate complex business relationships.

Strong analytical, critical-thinking, and problem-solving skills, including the ability to interpret financial and operational data, assess risks, and drive measurable improvements.

Demonstrated ability to lead and align multiple functional areas, establish priorities, remove barriers, and hold leaders accountable for financial, operational, and customer satisfaction outcomes.

Strong organizational leadership, change management, and continuous improvement skills, including the ability to lead innovation and implement solutions that improve efficiency and business performance.

Proven ability to coach, mentor, and develop leaders and associates while building high-performing teams and supporting succession planning.

Excellent organizational, decision-making, and prioritization skills, with the ability to adapt to changing business needs and balance client expectations, operational requirements, and financial objectives.

Proficiency with Microsoft Office, financial reporting tools, business intelligence platforms, project management systems, and other business performance tools.

Ability to exercise discretion, maintain confidentiality, and demonstrate sound judgment when handling sensitive client, financial, personnel, and strategic business matters.

Physical Demands

Ability to sit or stand for extended periods.

Ability to travel to client meetings, corporate offices, retail locations, and program operations across assigned markets.

Occasional lifting of up to 25 pounds may be required.

Work Environment

Primarily remote or office-based, with regular collaboration across corporate teams, field operations, and client locations.

Travel to client offices, retail locations, and company meetings as required to support client relationships, operational oversight, strategic initiatives, and program performance.

Equal Employment Opportunity Statement

TruX Retail Partner is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, pregnancy, or any other status protected by federal, state or local law.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Management reserves the right to modify, add, or remove duties at any time in accordance with business needs. Nothing in this job description should be interpreted as creating an employment contract. Employment is at-will, where permitted by law.