Executive Director of Retail Operations

The Company is seeking an Executive Director of Retail Operations to lead complex, multi-concept retail operations with more than $100 million in revenue at a single site. The role holds full responsibility for sales growth, profitability, customer service, and operational performance, including setting and tracking financial goals, budgets, inventory targets, and key performance indicators. The Executive Director will develop sales and revenue strategies, oversee staffing and employee engagement, and ensure consistent execution of operating procedures, brand standards, and compliance requirements. The position also involves building relationships with landlords, brand partners, labor representatives, and other stakeholders, while coordinating with internal teams on merchandising, marketing, supply chain, and financial decisions. Candidates should bring more than 12 years of combined education and professional experience, including at least seven years leading senior operations teams or 12 years developing and delivering retail operations programs; a relevant bachelor’s degree may count toward the experience requirement. Extensive knowledge of retail or consumer goods, including travel retail and complex multi-brand environments, is required, along with advanced financial and business acumen and experience managing profit-and-loss performance. The role calls for executive-level expertise in retail quality and brand standards, strong strategic and critical-thinking skills, and the ability to manage complex priorities. Excellent communication, stakeholder engagement, coaching, and team leadership skills are essential.